FAQs

What happens on my first day?

Please use the video access buzzer at the studio door on Lee St. Once we have buzzed you in to our waiting area, a member of staff will come down to meet you and your child for a welcome chat. We will already have all your contact details from your online registration. The staff member will take your child up to the studio and they will be brought back out to you at the end of class. You are welcome to use the waiting area downstairs.

What should my child wear?

Music school pupils are welcome to wear anything they wish that is comfortable. We request they do not bring wet or muddy shoes into the studio though. It's always a good idea to bring along a bottle of water too!

Do I have to pay fees up front?

Act One are happy to offer your child's first class as a paid trial class. If your child enjoys their first class, fees for the remaining weeks of the half-term must be paid in full on your second week! Please note, we cannot offer any refunds for lessons not attended.

Can parents watch the sessions?

Strictly no parents or carers are permitted to spectate our classes or lessons under any circumstances, due to safeguarding of other children in the studios. Please be rest assured, we will comfort your child and engage them in the session. Should they be distressed we will call you. 

Will my child be safe?

Yes. Only trained and fully qualified staff teach your child. They’re selected and approved by our experienced management team and hold enhanced DBS certificates, having undergone safeguarding training. Plus, there is always a member of staff present with a First Aid Certificate. 

Will my child be given the chance to perform in shows and take exams?

All children who partake in classes are encouraged to take part in the school's showcases at least once a year.  Exams are optional for pupils who attend 1-2-1 private lessons.